We may collect information directly and indirectly from users, as well as from third parties.
You can browse our Site and download our App without registering. However, to use certain features or conduct certain activities (such as to create a listing, sign up to the Site or make a booking), you must be registered for an DelvDoor Account. In addition, we may collect other information about you when you use certain features, such as information about an event you are planning, etc.
Registration: You can register with us by creating an DelvDoor account, or by logging in through your social media account.
DelvDoor Account: To create an DelvDoor account, you must provide us with your name, company name (if applicable), phone number, credit card or other billing information, email address and home and venue postal addresses, as applicable.
Social Networking Account: You may also register to use the Services by logging into your account with certain third-party social media or social networking services (“SNS”) (including, but not limited to, Facebook). For example, if you login in through Facebook, we will ask your permission to collect your public profile information, friend list, email address, birthday and personal description. If you don’t grant us permission you can’t log-in to the Services via Facebook. Once you’ve logged in through Facebook, we may ask you for additional profile information, as noted below.
Profile and Other Information: Once you have registered with us, we may collect additional, optional information from you, including your preferences and certain demographic information, the information you choose to include in your profile, and, if applicable, any venue or event details you provide. From time-to-time, we may also run contests, surveys and promotions, and if you choose to participate, we may collect additional information from you.
When you visit the Site or use the App or Services, we automatically collect information about you (via cookies, log files, pixel tags, third-party analytics tools, and other methods), including IP address; browser type and operating system; referring URL (or the webpage you were visiting before you came to our Site); location information; pages of our Site or App that you visit and the time spent on those pages; the links you click; information you search for; access times and dates, device ID or other identifier; language information; and other statistics.
We use the information we collect as follows:
To provide our Services, complete your transactions, fulfil your orders, respond to you, and for other customer service purposes.
To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, to display targeted ads on our Site and App, as well as on third-party websites, and to otherwise personalize your experiences while using our Services.
For marketing and promotional purposes. For example, we may send our customers news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you.
To better understand how users’ access and use our Services, both on an aggregated and individualized basis, in order to improve our Services and respond to user desires and preferences, and for other research and analytical purposes.
Do Not Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of certain targeted advertising by following the instructions in the Third-party Ad Network section.
Local Storage Objects: We may use Flash Local Storage Objects (“Flash LSOs”) to store your preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions.
Clear GIFs: Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Services to, among other things, track the activities of users, and to help us manage content and compile statistics about usage. We and our third-party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
For information about Google AdSense, including how to opt out, visit the Google Advertising page. You may also opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp and www.aboutads.info/choice
As part of the Services, in certain circumstances, Members and Venue Owners may communicate with each other about listings and requests made through the Services, by filling out a contact form. If you disclose your email in any communication initiated through the Service, the person you are contacting may be able to email you directly. You are prohibited from using our Services to send any unsolicited commercial communications.
Members and Venue Owners: If you create a listing, DelvDoor users will see the content of your listing. You can choose what information you provide as part of your listing; however, certain information is not permitted to be included in your listing. We recommend that you guard your sensitive information. As a Member, if you request a Venue Visit, request a Venue Booking Fee quote, or make a booking via the Services, we may share your name, phone number and email address with the applicable Venue Owner in order to fulfill your request or booking, as applicable.
Bookings: If you make a booking via the Services, we will share the information we collect from you, including, but not limited to, your name and email address, as well as other information about your booking, (e.g. the number of attendees, the type of event) with the applicable Venue Owner and other Event providers, so that they can coordinate the booking with you.
Service Providers: We may employ third-party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform Site-related services (e.g., without limitation, maintenance services, database management, payment processing, web analytics and improvement of the Site’s features) or to assist us in analyzing how our Site and Services are used.
DelvDoor Partners: We may also provide personal information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you.
SNS. Members and Venue Owners may link their Accounts with certain SNS. In these instances, with your permission, we will share information about your activities within the Services, which may include your personal information and any information contained in any listings. We encourage you to read the privacy policies or statements of the other services you use.
Compliance with Laws and Law Enforcement: DelvDoor cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of DelvDoor or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity, or as evidence in litigation.
Business Transfers: DelvDoor may sell, transfer or otherwise shares the information it collects as one of its assets, in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy.
Aggregate Information and Non-Identifying Information. We may share aggregated or de-identified information with third parties for industry analysis, marketing, demographic profiling and other purposes.
All Members and Venue Owners may review, update, correct or delete the personal information in their profile by contacting us. If you completely delete all such information or otherwise delete your account, then your account will be deactivated, and you will not be able to recover your account or account information However, we may retain an archived copy of your records in our systems.
We have implemented safeguards to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. P lease be aware that despite our best efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Our Site and Services may contain links to other websites, online services or applications (each a “Third-party Service”), e.g.:
Your Account may be linked to an SNS;
There may be advertisements served to you; or
You may be brought to the website of our third-party payment processors.
If you click on another third-party link, you will be directed to that third party’s website or online service. The fact that we link to a Third-party Service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over Third-party Services. Such Third-party Services may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites and online services follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other Third-party Services you visit.
California residents may request a list of certain third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at: info@delvDoor.com. Please allow up to thirty (30) days for a response.
The Service is not directed to persons under 18. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at info@delvDoor.com. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.